FAQ

What a CE PI driver needs from an elevator controller (binary or line-per-floor outputs, voltage, polarity, floor markings), and how CE drivers and displays interface with MCE, Kone Resolve 20, SmartRise, GAL Galaxy, Otis RSL and Mitsubishi TAC controllers.

Answers for CE destination dispatch screens, jamb indicators, ELNKC lobby panel displays, touchscreen kiosks and MaxBank network setup, including how design changes are loaded by USB.

What the CE door lock monitor display codes (OK, 1B, 1C, 1D, 2A, 2B) mean, which inputs and relays should be on or off with the doors open or closed, how the DIP switches invert inputs or bypass the unit, and how to fix the most common wiring problems found on installs.

Troubleshooting blank dot matrix displays, missing direction arrows, and D or CE display codes.

How to diagnose a dark or rebooting Elite PI, view diagnostic information on an Elite PI PRO, and prepare a unit for repair.

How to change the pictures, videos and messages on Elite PI elevator screens with Elite PI Designer, push them with Elite PI Transfer or a USB stick, and fix the most common update errors.

Step-by-step guides for making a USB installer in Elite PI Designer, recovering a design from an Elite PI PRO screen with a USB stick, removing the time and date from a design, keeping a floor message on screen until the car leaves, and sending a firmware update with Elite PI Transfer.

How the Elite PI ENET router, channel board, LAN converters and HDINT video encoder connect to the building network and the displays, how to find and rediscover devices, what the LEDs mean, and how to fix "check video encoder" and black-video problems.

Troubleshooting for Elite PI display units (EMN104-ACH/AIH, EMN70, 15" and 18.5" screens) – stuck two-way screen, USB updates that fail, CRC/graphics errors, portrait rotation, lost DIP settings, quiet audio, wrong language and designs that come back different after repair.

What the Elite Content Manager (ECM) does, how to install it, log in the first time, get back in if you forget the login, fix a 502 Bad Gateway error, and uninstall it.

Troubleshooting the CE EVAC two-way system - car and machine-room phones that will not connect, texting that does not appear on the Elite PI, unexpected two-way screens, and the network and alarm-output behavior of a multi-car system.

What the building, IT department and elevator contractor need to prepare before and during an Elite PI, ENET, HDINT or Elite EVAC installation – data drops, IP addressing, HDMI sources, content formats, remote support and the job information CE needs to configure your system.

Step-by-step guides for finding the ENET router's IP address with WinBox, checking that your PC is on the same network, seeing which Elite PI screens are connected, setting a static IP with CE's scripts, updating and rediscovering screens in Elite PI Transfer, and testing an older ELBNK unit.

How to set up Micro Comm direction lanterns and gongs (INN3491-24, M3491, SA125, SA130) for in-car or hall use, and how to fix arrows that stay lit, gongs that never sound, gongs that sound repeatedly, and lanterns on long runs.

How to read the status codes on classic CE position indicators (2V, ZZ, A OK, flashing F), what the three-wire MicroComm link should measure, and how to check the floor-signal inputs, plug-in resistors and programming on SMCDU, MCCA and similar driver boards.

How to add, delete, check and clear access codes on CE security keypads (SEC01 / SEC08), what the LED colors mean, how the relay board works with the controller, and what CE needs to supply more cards for a CER card reader system.

What to have ready when you call CE support, how to get an RMA number and ship a display or board in for repair, how replacement boards are matched to your job, and what to expect from the support phone system, tickets and remote sessions.

Troubleshooting Elite Touch touchscreen and keypad car stations, and the CIB interface boards they talk to over CAN bus.

Troubleshooting CE voice annunciator boards (VM3541, VS3541 and older voice units) when there is no audio, the wrong message plays, or a floor is not announced, plus speaker requirements and how to load a new speech file.