Destination dispatch displays, lobby panels and MaxBank

Yes, but only with a new design file from CE Electronics – you cannot upload an image to the screen yourself.

1. The idle (“scan your card”) screen is part of the display’s design file, which is created in CE’s design software. That software is not released to the field.
2. Send the logo to CE (through your sales contact, who passes it to the graphics department) together with the serial number of one of the screens.
3. CE builds a new design file and emails it to you.
4. Save the file to a flash drive, plug the drive into the USB port on the back of the unit, and the display updates its design.

Ask for the logo at the time of order if you can; adding it later means a new design file and a USB update of every screen.

Power is 24 V AC or DC on J4 and is not polarity sensitive; the data connection needs three conductors – CAN high, CAN low and a signal common.

1. Connect 24 V AC or DC to J4. The terminals are not polarity sensitive.
2. Land CAN high and CAN low on the data terminals. CE has no required color convention – pick one (for example white for high) and keep it the same at every unit and at the head end.
3. The common is required. If your cable has only two data conductors, two power conductors and a shield, the shield can be used as the common, as long as it is connected to the signal common at both ends and carried through the daisy chain.

These turnstile-style units differ from the older 3-wire CE PIs (power, power, data) that many technicians are used to, so check the drawing for your serial number before pulling cable.

Verify with CE support.

Most often the display’s design file, or the arrival-arrow signal it is receiving, differs from the other cars; the fix is an updated design file from CE loaded by USB.

What to check:

1. DIP switches on the back of the jamb display. With all switches OFF, the display listens to the arrival arrow no matter where the car is. Compare the switch settings (and the S2 bank) on the misbehaving car with a car in the same bank that works.
2. The design file. CE opens the job’s designs in Mini Designer and compares the layer properties of the two cars. If the working cars show the grid all the time but the design on file only shows the grid after a destination signal, a different design was loaded at some point without being recorded against the job.
3. Timing of the destination signal from the controller. If the arrow appears when the car arrives and the grid only appears once the car moves, the display may not be receiving the destination data bit until the car starts moving. This is a controller-side difference and can be masked by changing the design.

The fix is a design update from CE: the arrival arrows are removed from the design for that car, the destination background is set so the grid shows all the time, the backlight timeout is set to 0 (so the screen never dims as a screen saver), and CE emails a download link for the new file.

To load the file:

1. Download the file and save it to an empty flash drive, 16 GB or smaller.
2. Plug the drive into the USB port on the back of the display.
3. Remove the drive when the screen tells you to.

Verify with CE support.

Check the S1 DIP switches on the ELNKC board – they must be set per the system diagram for your job, and they are on S1, not S3.

1. The ELNKC display is interfaced like a lobby panel, and every unit is custom. Have the serial number ready so CE can pull the system diagram for your job; the S1 settings depend on the number of input modules (for example, a six-car, six-module panel uses S1 switches 2 and 4 ON, while a different tower on the same job may use 2 and 3).
2. Make sure you set the switches on S1. Setting 2 and 4 on S3 instead leaves only the first eight inputs working.
3. Tighten the terminal screws on every input. A wire that is only pushed into the terminal makes the input flash or glitch on screen instead of showing solid.
4. To prove an input is being seen, watch the matching relay on the output A board – for example, a “car 2 return to lobby” signal on input 7 also picks relay 2 on output A, even if the outputs are not otherwise used.

Once the S1 switches are correct and the terminals are tight, the inputs show solid on screen.

The buttons on each kiosk are defined at order time on the CE survey, and anything that needs an access code is driven by the controller, not the kiosk.

How kiosk buttons and screens behave:

• Kiosk numbers on the survey. Each kiosk number lists the floor buttons it should show. A kiosk on a rear (freight) side can carry only rear buttons; the front kiosks carry front buttons.
• Access codes. The kiosk keypad only pops up when the controller tells the kiosk that the selected floor is restricted. The kiosk itself does not decide which floors need a code, and the keypad has only Clear and Enter keys. Card-reader access is likewise handled on the controller side.
• Calling a rear or freight landing from a front kiosk. If the front kiosk has no rear buttons, CE can add a second page of rear floors reached by a “rear floors” button (or arrow); selecting a rear floor then triggers the keypad if the controller requires a code.
• VIP and other special functions. These are usually on a hidden button in a bottom corner of the screen, but can be made a visible button with an icon if the building prefers.
• “Proceed to elevator” screen. The standard CE screen shows the bank layout and points to the assigned car. It can also display the floor the call was made for. The audio only announces the car (“proceed to elevator C”), optionally with a direction such as “to the right”; it does not announce the floor.
• Graphics. Icons from another manufacturer’s system cannot be reused – CE substitutes close equivalents. Large background images are not used on emergency or priority screens because of file size.

Because these choices are built into the job’s design, changes after shipment require a new design file from CE.

CE provides a network specification sheet that lists the ports the MaxBank system uses – ask CE support to send it to your IT department along with the device MAC addresses.

What to know about the MaxBank network:

• The lobby panel interface in the machine room needs one RJ45 data drop and one IP address. If the job also has CE’s intercom, car camera and car phone, each of those needs its own IP address, but they can share one drop through a router that CE can ship in its enclosure.
• Building IT normally identifies the devices by MAC address and assigns or reserves the IP addresses, which are then programmed into the CE equipment.
• The exact TCP/UDP port list is in the network specification sheet.

Verify with CE support.

You will need either a CE interface board or a CE PI built for Otis RSL – read the white model label on the CE boards and call CE support with it.

1. The CE PI boards in the panel have three wires: common, 24 V and data (CE’s serial format). Otis RSL uses four wires, so the two cannot be connected directly.
2. Note the model number from the white label on each CE board.
3. CE support will tell you whether the CE MCRSL-1 Otis RSL interface card is the right fit, or whether an RSL-native version of that PI is available.

Verify with CE support.